Managed services

Infrastructures, security and user support

Managed services

Infrastructures, security and user support

We provide 24×7 Managed Services of Infrastructures, Security and User Support to guarantee the availability and security of your environment with personalized attention.

  • IT monitoring services
  • IT operation services
  • IT administration services
  • Managed Security Services (VSOC)
  • Helpdesk Services

Service infrustructure

NexTReT will make knowledge management tools available to the service, as well as tools that allow the objective evaluation of the status and level of service offered.

These tools are:

ITRS OP5 Monitor

Central monitoring tool, based on the Nagios engine. The Servicedesk team constantly monitors the OP5 console

Freshservice

A ticketing tool in which all incidents, requests or changes that occur within the framework of the service will be recorded. SLA’s are generated from this tool.

Sharepoint

All the documentary management associated with the service will be collected, as well as the reports and minutes of meetings, facilitating the management of procedures and the management of knowledge between the different parties involved.

Team Pass

Secure management of access passwords to client systems.

IT Monitoring Services

Monitoring service to know the IT status and manage incidents that may arise, either from alerts from the monitoring tool used or service requests.

  • Monitoring: Monitor the client's infrastructure with all the defined elements. (Physical infrastructure of DCP, Virtualization infrastructure, Communications, Servers, Applications, Etc.)
  • Investment: Permanent monitoring of the network status

  • Reporting and Monitoring: Obtaining performance indicators of the teams, presentation of monthly reports on the situation, proposals for improvement, maintenance of the CMDB, etc.

IT Operation Services

The 24x7 Operation is defined as a multidisciplinary Level 2 service with technical resolution capacity in continuous 24x7 hours. It is made up of specialist engineers who work to solve incidents in the client's technological environments

Incidents will be managed 24x7, 365 days a year (on-site or remote as appropriate).

IT Administration Services

The Preventive and Evolutionary Infrastructure Support Service is configured as a multi-technology support centre as one more level of scaling up of the service so that level 2 technicians can escalate their queries, incidents or requests.

NexTReT considers that this Service is dedicated to the continuous improvement of processes and tools.